Incentive Is A Key To Performance

I was at work the other day when a FedEx deliveryman sauntered in with a package. He casually had the receptionist sign for the package and then he sauntered out. I followed him out to his truck, and began a conversation that went like this:

"Why don't you run like the UPS delivery guys?" I asked.

His response was clear and to the point, "Because they get paid by how many pieces they deliver and FedEx pays me by the hour."

There is no incentive for the FedEx delivery guy to hurry since he doesn't get paid more when he does.

The simple moral to the story is: Incentive is a key to performance.